Moving to a digital dispatch is the best thing Fiedler Brothers Plumbing has ever done

When Todd bought the plumbing business from its previous owner three years ago he inherited a work dispatch and accounting system that relied on mobile phones and printed job cards. It was bearable for the previous owner, but Todd wanted the business to pursue a wider range of work. The system became chaotic and the business began to drown in paper. “It was a nightmare for that first 12 months. I was just losing the plot with the paper. I couldn’t keep track of jobs and I couldn’t find jobs. People would be ringing me up saying, ‘Todd, you haven’t sent us a bill’. I’d be asking ‘for what job?’” Todd recalls.

On top of invoicing issues, the bookkeeper was spending up to 30 hours a week manually entering invoices into Fiedler’s accounting system.

Using smartphones and tablets with a tradesman is just a dream. Being with Telstra gives us the peace of mind that we’ve got the coverage and the service that we need, so they’ve got everything at their fingertips.

- Todd Fiedler, Fiedler Brothers Plumbing