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Business IQ
Take our quiz to help spot your online security gaps
As your tech and operations change, so do your risks online. Check your online security readiness now.
Customer Experience“Most breaches involve human error”: Why people are key to your cyber security
More often, cyber criminals are exploiting weaknesses in your team’s decision making to gain access to your systems.
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Shipping and delivery fundamentals: How to create and communicate a returns policy
2022 research by ShipStation and Inside Retail found that 57% of shoppers pay close attention to an online retailer’s returns policy before purchasing from them for the first time. If you’re running an online business, it’s important to put thought into your refunds and returns policy. In this four-part series, we’re looking at the ways you can meet customer needs when it comes to shipping and delivery. In part three, we explore how to create an effective returns policy that manages customer expectations without leaving you out of pocket.
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Latest Articles
The new .au direct domain is here: Why you need to register yours now
Jun 27th 2022-
4 ways to preserve knowledge in your business
Jun 20th 2022 -
How to use Telstra Plus Market to find new customers
May 30th 2022
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TrendsTrends
Online shopping: A Q&A with Handsom on adapting their business to the new COVID-19 reality
Sam Rush is the co-founder of Aussie fashion label Handsom, based in Melbourne’s inner-north. In this Q&A, Sam shares how the brand is navigating a changing retail landscape in...
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Business IQBusiness IQ
Data security: 5 myths debunked
With more people working remotely all across the country during the pandemic, we’ve been inadvertently thrust into the middle of an evolving experiment. This period of transiti...
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TrendsTrends
Responding to COVID-19: How The Digital Picnic embraced new content marketing trends
Melbourne-based digital agency The Digital Picnic provides its readers with engaging blog posts and consistent social media content. When COVID-19 struck, the business’s online...
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Free report series: Help your business thrive in an evolving digital landscape.
The Telstra Business Intelligence reports equip you with insights and expert advice to help improve your digital marketing, customer experience, online security and tech adoption. Are you keeping up with the pace of change?
Already have a website?
Test your online health. Check how your website and online brand rates.
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TechTech
Smarter Action Plan: 10 things to look for in an eCommerce platform
According to Australia Post research, the increasing demand for online shopping due to COVID-19 pushed yearly growth of eCommerce use to 23.4% in the 12 months to 31 August 2021. With a society learning to live with the virus and a general change in buying habits, this trend is likely to continue. The days of small businesses pondering whether to j...
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TechTech
How to protect your business from SIM swaps and porting fraud
SIM swaps and porting fraud are on the rise and can lead to identity theft and serious financial crime. Find out how to prevent your business from becoming a victim.
TechTechTop tips to save money for your small business using cloud-based accounting tools
With COVID-19 restrictions and quieter trading periods, it’s been a difficult two years and many small businesses are looking to tighten their belts. If you’re searching for ne...
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TechTech
Tips from former con-artist Frank Abagnale on how to fix your cyber security
It’s a question that plagues the technological age: how can small businesses protect themselves from internet fraud? Former conman turned cyber expert Frank Abagnale reveals ho...
TechTechBYOD security in the age of remote work
The rise of remote working has thrown a spotlight on bring your own device (BYOD) security issues and challenges. BYOD is more popular now than ever – but with more devices in...
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GrowthGrowth
The impact of global e-commerce competition
Discover the impact of international competition and how business can keep up with the expectations of a global e-commerce customer by Telstra Smarter Business.
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GrowthGrowth
Business tips for sustainable retailers | Telstra Smarter Business
Find out from Julie Mathers of Flora & Fauna on how to take your passion and turn it into a business with Telstra Smarter Business.
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GrowthGrowth
Post-election update: What’s in store for your business?
After a slew of recent budget announcements, a month or so of electioneering, and now a new-look cabinet, it’s time to figure out what the next three years might have in store ...
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GrowthGrowth
How to use Telstra Plus Market to find new customers
Telstra Plus Market is a new program that gives small and medium businesses access to more than four million Telstra Plus members, helping them reach new markets and customers....
GrowthGrowthSee how this business is changing the way we fundraise
Fundraising is a hard prospect for any business. See how this business moved past the chocolate fundraising drive by Telstra Smarter Business. Living Fundraisers, founded by an...
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ProductivityProductivity
4 ways to preserve knowledge in your business
According to the Australia Towards 2031 report from McCrindle Research, only 43% of Australians think their workplace is preparing for knowledge transfer between departing and ...
ProductivityProductivitySpend now, thrive in 2023: Investments to make before EOFY 2022
As the end of the 2022 financial year comes around, investing in your business now can enhance your business’s position later. Improving your digital channels, putting the righ...
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ProductivityProductivity
How to upskill on a budget: Our guide to the best online courses
Training and upskilling can be a great way to keep your employees inspired. It can also help to fill any knowledge gaps for small business owners – like you – who wear many hat...
ProductivityProductivityYour 5-step guide to digitising your business
Most businesses know that elements of digitisation are important to stay competitive. Customer buying habits changed drastically at the start of the COVID-19 pandemic – and the...
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ProductivityProductivity
How to prepare your small business for disasters
Have you considered how you’d keep the lights on and the payments flowing if your business was affected by a disaster? It’s worth thinking about what you’d do if your work place was threatened by fires, flooding or a cyclone. Here’s how you can prepare your business to stay open and protect your livelihood.
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Business IQBusiness IQ
How to prepare your small business for a cyber security health check
Cyber security, or technology in general, may or may not be your jam but as a small business, ensuring your digital space is secure and knowing how to prevent cyber attacks for your and your customers’ sake is pretty important.
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Business IQBusiness IQ
Quick 5: Data back-ups explained
For all businesses, failing to back-up data can have drastic consequences. Here are five back-up essentials you need to know about. Backing up your data may seem a mundane tas...
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Business IQBusiness IQ
How-to: Leverage your customer data for business success
Data science is big news, with many consultants promising that big data holds the key to business success. Here’s how you can keep up, even if your budget is low. For busy smal...
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Business IQBusiness IQ
What is VPN in cyber security and do you need one?
If regular news of global high-profile cyber security threats teaches us anything, it’s that every business, regardless of size, is in need of cyber security. The good news...
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Business IQBusiness IQ
How-to: Choose the right cloud model for you
Did you know 65 per cent of Australian organisations experienced a major disruption due to a cyber breach last year? It can be an ongoing challenge to maintain your business’s ...
More News
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Customer loyalty success: How Active Truth built trust in their brand
In fashion eCommerce, repeat customers are an essential part of the success and growth of your business. In this industry it may seem like there’s an endless supply of competit...
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ProductivityProductivity
Your 5-step guide to digitising your business
Most businesses know that elements of digitisation are important to stay competitive. Customer buying habits changed drastically at the start of the COVID-19 pandemic – and the...
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TechTech
Smarter Action Plan: 10 things to look for in an eCommerce platform
According to Australia Post research, the increasing demand for online shopping due to COVID-19 pushed yearly growth of eCommerce use to 23.4% in the 12 months to 31 August 202...
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GrowthGrowth
How Freddy’s Pizza harnessed delivery platforms while keeping their in-store customers #1
Third party delivery platforms like Uber Eats play a big part in how customers find and interact with small hospitality businesses. But they have their pitfalls. Freddy’s Pizza...
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GrowthGrowth
Selling… on TikTok? The surprising success of these Aussie brands
Since launching in 2016, TikTok has become a social media giant. The platform is a destination for unparalleled viral reach potential, where unknown users with one popular vide...
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ProductivityProductivity
How to upskill on a budget: Our guide to the best online courses
Training and upskilling can be a great way to keep your employees inspired. It can also help to fill any knowledge gaps for small business owners – like you – who wear many hat...
